AimHappy
Dashboard
AimHappy Lite
See a dashboard view of your customer happiness:
- Check the most recently updated tickets and unanswered tickets
- View the sentiment of the latest tickets to hit your helpdesk
- Highlight the sentiment of unanswered tickets hanging around
- More features unlocked in the full AimHappy Zendesk app
Ticket Analysis
AimHappy Lite
Observe the happiness of your customers over time with our ticket analysis:
- Emoticon shows the happiness of the ticket’s latest customer comment
- Sentiment graph shows the ticket’s happiness evolution over time
- Additional ticket detail summarised in one handy place
TV Mode
AimHappy
The paid AimHappy product will come with a TV mode, which will offer a focused dashboard to offer highlights on your helpdesk such as:
- A quick summary of how happy your customers are today
- A simple snapshot of the latest ticket statistics
- Whether happiness has risen or dropped since yesterday
- A unified view of new, unanswered, reopened and solved tickets
- A useful bar chart showing the rolling sentiment average
Management Dashboard
AimHappy
The paid AimHappy dashboard will include all the features in AimHappy Lite, plus:
- Break down the happiness of your active tickets
- View Weekly Progress with a rolling sentiment average chart
- Isolate urgent unanswered tickets with our Top Priority feature
- Highlight Top Agents based on how many customers they make happier (admin only)
Bespoke Automation
AimHappy Pro
We can fine-tune a custom solution for your business
If you would like a custom solution to analyse your helpdesk tickets, we’d be keen to speak to you.
We can tailor a solution for you that can:
- Automate customer ticket replies using machine learning
- Manage the ticket workflow based on sentiment, content and more
- Allow you to customise the content of your replies
- Integrate with other third-party tools such as customer relationship management (CRM) systems
